Guest lecture 29 November 2016
As an integral Part of the Course BMSB3600 and LTMB1230 Total Quality Management (TQM) we're pleased to announce the Guest Lecture
"Total Quality in the Service Industry: Practical Applications"
Dipl. Kfm. Florian Weis
Senior Director Global Operations Development, Sixt SE
Mr. Weis is sharing his practical approaches in applying Total Quality Management (TQM) at Sixt (www.sixt.de).
Based on his professional experience as - among many others - Manager Management Consulting CRM at Accenture, Senior Director Quality Management at Sixt GmbH & Co Autovermietung KG and more recently as Senior Director Global Operations Development, Sixt SE, he will concentrate on topics such as complaint management, using quality function deployment (QFD) to develop new services and applying lean management strategies.